Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, please contact us at hello@cyanora.com. If your return is accepted, we will provide instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.

Returns should be sent to:
Cyanora, LLC
2708 West Azeele Street
Tampa, FL 33609
United States

You can always contact us with any return questions at hello@cyanora.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For health and safety reasons, dietary supplements that have been opened, used, or have a broken or removed safety seal cannot be returned.

We do not accept returns on gift cards or final-sale items.

Exchanges

The fastest way to ensure you receive the product you want is to return the item you have. Once the return is accepted, you may place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at hello@cyanora.com.