Terms of service
OVERVIEW
Welcome to CYANORA! The terms “we,” “us,” and “our” refer to CYANORA, LLC. CYANORA operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). CYANORA is powered by Shopify, which enables us to provide the Services.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights, including disclaimers of warranties and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be required to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide through our store is accurate, current, and complete and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to display our products and services as accurately as possible in our online store. However, please note that the colors or appearance of products may differ from how they appear on your screen due to the type of device you use and its settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be identical to how they are presented or rendered in our online store.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of products offered to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. CYANORA reserves the right to accept or decline your order for any reason and at its discretion. Your order is not considered accepted until CYANORA provides written confirmation of acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it, as CYANORA may not be able to accommodate cancellation requests after an order has been confirmed. If we decline, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or telephone number provided at the time the order was placed.
Your purchases are subject to returns or exchanges in accordance with our Refund Policy.
You represent and warrant that purchases are intended for personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be shown in your order confirmation email.
Unless expressly stated otherwise, displayed prices do not include applicable taxes, shipping charges, handling charges, customs duties, or import fees.
Prices displayed in our online store may differ from prices offered through physical retail locations or other online platforms operated by third parties.
From time to time, we may offer promotions that affect pricing and are governed by terms separate from these Terms. If the terms of a promotion conflict with these Terms, the promotion terms will govern.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You agree to promptly update your information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that: (i) the credit card information you provide is true, correct, and complete; (ii) you are authorized to use the credit card for the purchase; (iii) charges incurred by you will be honored by your credit card company; and (iv) you will pay all charges incurred at the posted prices, including shipping and handling charges and all applicable taxes.
SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays outside our reasonable control. All delivery times provided are estimates and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs procedures, weather conditions, or other events beyond our reasonable control.
Once products are transferred to the applicable carrier, title and risk of loss transfer to you, to the extent permitted by applicable law.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brand names, text, displays, images, graphics, product reviews, videos, audio content, and their design, selection, and arrangement, are owned by CYANORA, LLC, its affiliates, or its licensors and are protected by United States and international copyright, trademark, patent, and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any materials from the Services without our prior written consent.
Except as expressly provided in these Terms, nothing contained herein grants you any license or other right under any patent, trademark, copyright, or other intellectual property right of CYANORA, Shopify, or any third party.
The CYANORA name, logo, product and service names, designs, and slogans are trademarks of CYANORA, LLC, its affiliates, or its licensors. You may not use them without our prior written permission.
The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing through the Services are the trademarks of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we do not monitor and over which we have no control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve the terms under which such tools are provided by the relevant third-party provider.
We may also, in the future, offer new features through the Services, including new tools and resources. Such new features shall also be considered part of the Services and shall be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.
We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that you choose to access. If you decide to leave the Services to access third-party materials or websites, you do so at your own risk.
We are not liable for any harm or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content available through such websites.
Please carefully review third-party policies and practices before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the applicable third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
CYANORA is powered by Shopify, which enables us to provide the Services. However, any sales and purchases made through our Store are made directly with CYANORA.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and CYANORA, including any injury, damage, or loss arising from products or services purchased.
You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with CYANORA.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be subject to Shopify’s Consumer Privacy Policy.
By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than the country in which you reside. Please review our Privacy Policy for more information about how CYANORA, Shopify, and our partners process your personal information.
SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, non-exclusive license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial purposes.
You represent and warrant that: (i) you own or otherwise have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentive received in connection with your Feedback; and (iii) your Feedback complies with these Terms.
We have no obligation to maintain Feedback in confidence, compensate you for Feedback, or respond to Feedback.
We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, objectionable, or in violation of any party’s intellectual property rights or these Terms.
You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
You are solely responsible for your Feedback and its accuracy. We assume no liability for Feedback posted by you or any third party.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or product availability.
We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice, including after you have submitted your order.
SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes.
You are prohibited from accessing or using the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, state, provincial, or local regulation, rule, or law; (c) to infringe upon the intellectual property rights of CYANORA, Shopify, or any third party; (d) to harass, abuse, insult, harm, defame, intimidate, or discriminate against any person; (e) to submit false or misleading information; (f) to upload or transmit malicious code; (g) to transmit unsolicited advertising or promotional material, including spam, chain letters, or similar solicitations; (h) to impersonate any person or entity; or (i) to engage in conduct that restricts or inhibits another person’s use of the Services or that may harm CYANORA, Shopify, users of the Services, or expose them to liability.
You further agree not to upload or transmit viruses or malicious code; reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; collect or track personal information of others; engage in phishing, pharming, pretexting, scraping, crawling, or similar practices; use robots, spiders, automated data collection or extraction tools, AI tools (including agentic AI), or other automated or manual means to access the Services in violation of these Terms; or interfere with or circumvent security or authorization features.
We reserve the right to suspend, disable, or terminate your account without notice if we determine that you have violated these Terms.
SECTION 14 - AGENTS
14.1 This section (“Agent Terms”) applies if you use, authorize, enable, or cause the deployment of an Agent to access, use, or interact with the Services. An “Agent” means software or a service acting autonomously or semi-autonomously on behalf of, or at the direction of, a person or entity and that may operate on a device owned or used by a person without direct supervision.
14.2 No Agent may access, use, or interact with the Services unless it continuously identifies itself and operates in strict compliance with Section 14.4 below. In addition, no Agent may access, use, or interact with the Services if we have instructed that Agent not to access, use, or interact with any Service.
14.3 We may limit, including through technical measures, whether and how an Agent accesses, uses, or interacts with the Services.
14.4 Agents must: (i) identify in all HTTP/HTTPS requests that the request originates from an Agent and disclose the Agent’s name by including “Agent/[agent name]” in the user-agent string; (ii) not conceal or disguise the fact that access, use, or interaction originates from an Agent, including by imitating human behavior or interaction patterns or bypassing CAPTCHAs or measures designed to distinguish computer use from human use; (iii) truthfully respond to any question or prompt intended to determine whether interactions originate from a human or computer; and (iv) not circumvent or evade any measure designed to block, limit, modify, or control Agent access, use, or interaction with the Services.
SECTION 15 - TERMINATION
We reserve the right to terminate this agreement or your access to the Services, or any part thereof, at our sole discretion, at any time and without notice.
You will remain liable for all amounts due up to and including the date of termination.
The provisions relating to Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination shall survive termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
Information presented on or through the Services is made available solely for general informational purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNLESS EXPRESSLY STATED OTHERWISE BY CYANORA, LLC, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES, REPRESENTATIONS, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
SOME JURISDICTIONS DO NOT ALLOW OR LIMIT THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CYANORA, LLC, OUR PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS, OR SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT OBTAINED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING ANY ERRORS OR OMISSIONS IN CONTENT OR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT OR PRODUCT MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless CYANORA, LLC, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any third-party losses, damages, liabilities, claims, or demands, including reasonable attorneys’ fees, arising out of: (1) your breach of these Terms or documents incorporated by reference; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.
We will notify you of any claim subject to indemnification, provided that a failure to promptly notify you will not relieve you of your obligations except to the extent you are materially prejudiced.
We may control the defense and settlement of any claim at your expense, including selection of counsel, but will not settle a claim that imposes non-monetary obligations on you without your consent, which shall not be unreasonably withheld.
You agree to cooperate in the defense of covered claims, including by providing relevant documents.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.
Such determination shall not affect the validity and enforceability of any remaining provisions.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms, together with any policies or operating rules posted by us on this site or relating to the Services, constitute the entire agreement and understanding between you and us and govern your use of the Services.
They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including prior versions of these Terms.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 21 - ASSIGNMENT
You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. Any attempted unauthorized assignment shall be null and void.
We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or prior notice.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements through which we provide you the Services shall be governed by and construed in accordance with the laws of the State of Florida and applicable federal laws of the United States, without regard to conflict-of-law principles.
To the extent permitted by applicable law, you and CYANORA, LLC consent to the personal jurisdiction and venue of the state and federal courts having jurisdiction in Hillsborough County, Florida.
SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and shall not limit or otherwise affect the interpretation of these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website.
It is your responsibility to periodically review our website for changes. We will notify you of material changes to these Terms as required by applicable law, and such changes will become effective on the date specified in the notice.
Your continued use of or access to the Services following the posting of changes constitutes acceptance of those changes.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at:
CYANORA, LLC
Email: hello@cyanora.com
2708 West Azeele Street
Tampa, FL 33609
United States
Phone: +1 (813) 841-2877
Florida Document Number: L26000387789